The primary purpose of ISO9001 is the pursuit of customer/user satisfaction with regard to the products and services provided, as well as the continuous improvement of company performance, thus enabling the certified company to ensure that the quality of its goods and services is constantly maintained and improved over time.
Quality is an innovative tool that raises the standards of public and private organisations in order to improve performance and encourage the recovery of competitiveness through the adoption of more efficient and customer-oriented organisational models.
The introduction of the ISO9001 system and the diffusion of a culture of quality, therefore implies the involvement and participation of all those involved in the provision of services, as well as a reorganisation of processes and the introduction of a learning cycle aimed at continuous improvement and the satisfaction of workers and users.
The ISO9001 standard is therefore a valuable tool as the objective of COOSS Cooperativa Sociale is to strive for continuous improvement and competitive excellence.
